Exchange and Buy-Back Policy
Exchange and Buy-Back Policy (Version 0.0, this current version supersede the previous versions )
1. Introduction:
At Darpan Jewels (Registered Trademark Owner of WhiteCut Diamonds), We want you to be completely satisfied with your jewellery purchase. To provide you with peace of mind and flexibility, we offer an easy exchange and buyback policy.
We offer Lifetime Exchange and Buyback on all products purchased through WhiteCutDiamonds official website only.
2. Exchange and Buy-Back Policy:
2.1. Eligibility for Exchanges / Buy-Back
Items must be in their Original Condition, Unworn, and with all Original Certificate(s) and Original Invoice.
Product must be purchased from WhiteCutDiamonds Official Website only (www.whitecutdiamonds.com)
Jewellery altered / repaired from other jewellers other than WhiteCutDiamonds are not eligible for Exchange or Buy Back.
The product will be exchanged / buy-back considering current market value of metal and lab grown diamonds. Deduction of making charges, government taxes and Rs. 1500=00 Processing Charges will be done.
If any discount or offer is availed at time our purchase in Metal / Diamonds / Stone / Making Charges, same amount value will be deducted from diamond value.
In event of loss of Certificate(s), Rs. 1500=00 or Rs. 900=00 per carat whichever is higher will be deducted on diamond value.
Exchange and Buy Back will be applicable after 30 days from the date of delivery of product.
Person has to provide Valid Government Proof of Identity when placing Exchange / Buy Back request.
Value Determination for Exchange / Buy Back
a. Metal Value (Gold / Silver / Platinum): 100% for Exchange and 100% Buy-Back of current market value
b. Diamond Value: 100% for Exchange and 80% for Buy-Back of current market value.
2.2. Exchange Process
To initiate an Exchange or Buy Back, please contact our Customer Support team at info@whicutdiamonds.com with your order number and the item you wish to exchange / buy-back.
Once your exchange or buy-back request is approved, you will receive an Request Authorization (RA) number and instructions on how to send back your item.
Pack the item securely in its original packaging along with Original Invoice and Certificate(s) and include the RA number.
Once item is packed securely, kindly inform us so that we can arrange reverse pickup of the item.
2.3. Exchange / Buy-Back Shipping
We offer free reverse shipping for the Exchange / Buy-Back. Processing charge of Rs. 1500=00 is covered at time of Exchange or Buy-Back
2.4. Exchange / Buy-Back Evaluation
Upon receiving the item, our experts will evaluate its condition and authenticate its value.
We will then make an offer based on the current market value and the condition of the item.
If you accept the offer then
a. For Exchange: the Amount after deduction as mentioned above will be Credited to your Store Wallet which can be used later for purchase of jewellery at Website.
b. For Buy-Back: the amount after deduction as mentioned above will be Credited to the person Bank Account whose name is mentioned in Invoice at time of Purchase within 21 Business Days.
If you do not accept the offer and want the item back, then processing charge and inspection charge of Rs. 2,000=00 will be charged, after receipt of the payment, item will be securely courier back to the address mentioned in original invoice.
2.4. Non-Exchangeable Items
Customized or engraved jewellery.
Sale or clearance items
Polki, Coloured Stone and loose diamonds.
3. Contact Us
If you have any questions or need assistance with your exchange or buyback, please contact our Customer Support team at:
Email: info@whitecutdiamonds.com
WhatsApp: +91-9909333995
We the Company reserve the right to change the above-mentioned Policies. Policies mentioned above are also updated from time to time, so we request our valued customer to review policy regularly for update.